Last updated: 18 May 2025
Applies to: Bruno Physical Rehabilitation – United Kingdom
At Bruno Physical Rehabilitation, we are committed to safeguarding your privacy and ensuring that your personal data is processed in a secure, lawful, and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, contact us, or receive therapy services — whether at your home, in our clinic, or online.
1. Who We Are
Bruno Physical Rehabilitation is a UK-based provider of professional therapy and rehabilitation services, including kinesiotherapy, EMS, ultrasound, microcurrent, and laser therapy. We operate privately, offering services either in our clinical space or through home visits.
2. What Data We Collect
We only collect personal information that is necessary for the delivery of safe, effective, and legally compliant care. This may include:
Full name
Contact details (email, phone number, address)
Date of birth
Medical history and relevant clinical information
Symptoms, injuries, or physical conditions
Appointment preferences and clinical notes
Any data submitted via website forms, emails, or in-session documentation
We do not collect sensitive personal data unless it is clinically necessary and always with your explicit consent.
3. Why We Collect Your Data
Your personal data is processed for the following purposes:
To contact you regarding appointments, services, and updates
To assess, plan, and deliver appropriate treatments
To maintain accurate clinical records in line with legal and regulatory standards
To provide continuity of care and monitor your progress
To respond to enquiries and address concerns
To meet obligations required by insurers and regulators
We will never sell, share, or trade your data for commercial purposes.
4. Legal Basis for Data Processing
We process your personal data under the following lawful bases in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:
Consent – for email marketing, newsletter opt-in, and initial clinical intake
Contractual obligation – when delivering services you’ve requested
Legal obligation – for professional indemnity and medical records retention
Legitimate interests – for administrative and operational reasons, including maintaining quality of service and responding to enquiries
5. Data Retention
We retain personal data securely and for the minimum period required by law:
Adults: For at least 7 years after the last treatment
Minors (under 18): Until the patient reaches 25 years of age, or 7 years after the last treatment — whichever is longer
When records are no longer required, they are securely deleted or destroyed in accordance with GDPR guidelines.
6. Your Rights Under UK GDPR
You have the right to:
Access the data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data (when legally permissible)
Withdraw your consent at any time
Object to data processing based on legitimate interest
Lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk
7. How We Protect Your Data
We follow strict confidentiality protocols. Your data is stored on secure, encrypted systems and only accessed by authorised personnel. Any data collected through our website is protected via SSL encryption and industry-standard security protocols.
We conduct regular reviews to ensure the safety of your information.
8. Cookies and Website Analytics
Our website uses essential cookies to ensure functionality and improve user experience. Basic usage statistics may be collected for internal review. No advertising or third-party tracking cookies are used.
You can manage your cookie preferences through your browser settings at any time.
9. Third-Party Processors
We may work with carefully vetted third-party platforms (e.g. for online booking, email automation, or payment processing), all of which are GDPR-compliant. These processors only access the minimum necessary data and are bound by confidentiality agreements.
10. Contact Us
If you wish to exercise your data rights, raise concerns, or learn more about how your personal information is handled, please contact:
Bruno Physical Rehabilitation
📧 Email: hello@brunophysicalrehabilitation.co.uk
🌐 Website: https://brunophysicalrehabilitation.co.uk
11. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in legislation or our services. The updated version will always be available on our website with the “Last Updated” date clearly noted.
We recommend reviewing this policy from time to time to stay informed.
